
Account Manager
Chipping Norton, Sydney NSW
Full time
Role Overview:
The Account Manager will play a key role in leading our client experience efforts by building out call cycles with a focus to improve new and existing client relationships and partnerships. This is an autonomous role where taking charge of your own accounts and make a real impact.
You will be working closely with customer service, operations, and logistics to ensure our customers feel heard, valued, and well looked after.
Key Responsibilities:
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As the face of our business, you will be the primary contact for a portfolio of existing accounts
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Develop and execute client retention strategies tailored to each partner
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Problem-solver with the ability to predict the needs of your customer base & deliver results
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Analyze account performance and identify growth or improvement opportunities
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Collaborate with sales, marketing, and supply chain teams to ensure seamless service delivery
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Provide insights and feedback to improve customer experience and product offerings
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Forecast retention KPIs and contribute to revenue growth plans
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Completion of tender documents & presentations (experience in tendering will be highly regarded)
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Managing your clients rewards programs in an effort to offer solutions that could benefit their business
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Attendance at local and interstate trade events
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Managing problematic customers with the view to achieving a win/win outcome
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Supporting the customer service team with a joint goal to retain business
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Report on monthly targets and results
What we're looking for:
- 3–5+ years in an account management role, ideally in Hospitality, FMCG or a product-based B2B business
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Strong people skills and the ability to stay calm under pressure.
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A practical, problem-solving mindset—willing to roll up your sleeves when needed.
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Experience using Salesforce is a plus (we can train the right person).
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A genuine care for customers with a knack for maximising sales through conversation
Apply NOW for an IMMEDIATE start
Please email your Resume to: maria@bitesizegroup.com
Customer Service Manager - FMCG Wholesale
Chipping Norton, Sydney NSW
Full time
Role Overview:
The Customer Service Manager will play a key role in leading our client experience efforts—from handling everyday enquiries, improving how we serve wholesale partners and driving sales through improved relationships service levels. This is a hands-on leadership position that blends strategy with a personal touch. You’ll be working closely with our leadership team, operations, and logistics to ensure our customers feel heard, valued, and well looked after.
Key Responsibilities:
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Lead and motivate a small, dedicated customer service team driving sales and exceptional customer service.
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Implement and monitor KPIs to keep the team engaged.
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Ensure all customer interactions—phone, email, in person—are handled professionally and warmly.
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Resolve customer complaints efficiently and with empathy, maintaining our reputation for integrity and responsiveness.
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Monitor and improve order accuracy, delivery timelines, and after-sales service.
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Work with the warehouse and delivery teams to ensure smooth order fulfillment.
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Introduce and refine service processes, tools, and systems.
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Report service performance and suggest improvements directly to the leadership team.
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Report on sales performance against targets.
What we're looking for:
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3–5+ years in a customer service or client relationship role, ideally in FMCG or a product-based business.
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Strong people skills and the ability to stay calm under pressure.
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A practical, problem-solving mindset—willing to roll up your sleeves when needed.
-
Experience using Salesforce is a plus (we can train the right person).
-
A genuine care for customers with a knack for maximising sales through conversation
Apply NOW for an IMMEDIATE start
Please email your Resume to: maria@bitesizegroup.com