Customer Relationship Officer

The Role

As CRO you will assist the full-time CRO's with over the phone sales in the form of outgoing calls to secure orders from clients in accordance with order cycles and delivery schedules. You will also take incoming calls, address any client enquiries and build strong rapport with our extensive client base. There is no cold calling, but sales skills are a must! The successful candidate will join a close-knit and dynamic team.

Your day will consist of:

  • Developing incredible relationships with your portfolio of accounts and obtaining their weekly orders
  • Liaising with your sales ‘buddy’ regarding client progression
  • Coordinating with production on customer orders and special requests
  • Handling customer queries and complaints calmly with a focus on solutions
  • Introducing new lines, cross-selling and up selling to your existing customers
  • Addressing incoming leads for a quick sales conversion
  • Admin & Phone Support

 

Product and system training will be provided however a min. of 2 years' experience in similar customer service role is mandatory. Experience within the hospitality sector is favourable. 

To be considered for this role you must have:

  • Min. 2 years' experience in Customer Service or Sales
  • Exceptional rapport building skills
  • Passion and enthusiasm
  • A can-do adaptable attitude that thrives in a fast-paced environment
  • Flawless written and verbal communication
  • Impeccable problem-solving skills & complaints handling
  • Proficiency in all aspects of Microsoft Office is assumed
  • Experience with Salesforce or similar CRM platform is highly favourable

 

The Candidate:

  • You build rapport quickly and are a natural communicator – on the phone and in person
  • You bring passion and energy to your job
  • You value each and every relationship and care about your clients’ results
  • You enjoy working within a team framework and learning from those around you
  • You’re are an expert at multitasking and pick things up quickly
  • You thrive under pressure and enjoy the challenge of working towards KPIs
  • You like staying up to date on your stats and discussing your clients’ successes or grievances
  • You’re the first to offer help and get satisfaction out of solving problems for your clients and colleagues

 

Full Time Position  8.30am - 5.00pm

Please email your Resume to: maria@bitesizegroup.com

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