Account Manager
Chipping Norton, Sydney NSW
Full time

Role Overview:

The Account Manager will play a key role in leading our client experience efforts by building out call cycles with a focus to improve new and existing client relationships and partnerships. This is an autonomous role where taking charge of your own accounts and make a real impact.

You will be working closely with customer service, operations, and logistics to ensure our customers feel heard, valued, and well looked after. 

Key Responsibilities:

  • As the face of our business, you will be the primary contact for a portfolio of existing accounts

  • Develop and execute client retention strategies tailored to each partner

  • Problem-solver with the ability to predict the needs of your customer base & deliver results

  • Analyze account performance and identify growth or improvement opportunities

  • Collaborate with sales, marketing, and supply chain teams to ensure seamless service delivery

  • Provide insights and feedback to improve customer experience and product offerings

  • Forecast retention KPIs and contribute to revenue growth plans

  • Completion of tender documents & presentations (experience in tendering will be highly regarded)

  • Managing your clients rewards programs in an effort to offer solutions that could benefit their business

  • Attendance at local and interstate trade events

  • Managing problematic customers with the view to achieving a win/win outcome

  • Supporting the customer service team with a joint goal to retain business

  • Report on monthly targets and results

What we're looking for: 

  •  3–5+ years in an account management role, ideally in Hospitality, FMCG or a product-based B2B business

  • Strong people skills and the ability to stay calm under pressure.

  • A practical, problem-solving mindset—willing to roll up your sleeves when needed.

  • Experience using Salesforce is a plus (we can train the right person).

  • A genuine care for customers with a knack for maximising sales through conversation

Apply NOW for an IMMEDIATE start

Please email your Resume to: maria@bitesizegroup.com

View job description

Customer Service Manager - FMCG Wholesale
Chipping Norton, Sydney NSW
Full time

Role Overview:

The Customer Service Manager will play a key role in leading our client experience efforts—from handling everyday enquiries, improving how we serve wholesale partners and driving sales through improved relationships service levels. This is a hands-on leadership position that blends strategy with a personal touch. You’ll be working closely with our leadership team, operations, and logistics to ensure our customers feel heard, valued, and well looked after. 

Key Responsibilities:

  • Lead and motivate a small, dedicated customer service team driving sales and exceptional customer service.

  • Implement and monitor KPIs to keep the team engaged.

  • Ensure all customer interactions—phone, email, in person—are handled professionally and warmly.

  • Resolve customer complaints efficiently and with empathy, maintaining our reputation for integrity and responsiveness.

  • Monitor and improve order accuracy, delivery timelines, and after-sales service.

  • Work with the warehouse and delivery teams to ensure smooth order fulfillment.

  • Introduce and refine service processes, tools, and systems.

  • Report service performance and suggest improvements directly to the leadership team.

  • Report on sales performance against targets.

What we're looking for: 

  • 3–5+ years in a customer service or client relationship role, ideally in FMCG or a product-based business.

  • Strong people skills and the ability to stay calm under pressure.

  • A practical, problem-solving mindset—willing to roll up your sleeves when needed.

  • Experience using Salesforce is a plus (we can train the right person).

  • A genuine care for customers with a knack for maximising sales through conversation

 

Apply NOW for an IMMEDIATE start

Please email your Resume to: maria@bitesizegroup.com

View job description